Refund & Returns Policy

Effective Date: [24/09/2025]
Last Updated: [24/09/2025]

At xtylix, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

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1. Returns

• You may return eligible items within [7 days, ] of receiving your order.
• Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
• To initiate a return, please contact us at [xtylix.02@gmail.com / 7001785822 ] with your order number and reason for return.

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2. Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized products.
• Undergarments, innerwear, and hygiene-related items.
• Sale, clearance, or final-sale items.

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3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within [ 7–10 Business days].
• Shipping charges are non-refundable.

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4. Exchanges

• If you need to exchange an item for a different size, color, or product, please contact us within [3 days].
• Exchanges are subject to product availability.

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5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please notify us within [24 hours/1 days] of delivery with photo/video proof. We will replace the item or issue a full refund at no additional cost.

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6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
• We recommend using a trackable shipping service to ensure your return reaches us.

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7. Contact Us

For questions about returns or refunds, please contact us:

xtylix
Email: [xtylix.02@gmail.com]
Phone: [ (+91) 7001785822 ]
Address: [kamalapur,matia,basirhat 2, north24 parganas, west benga 743437]